Last updated: 18 June 2026
This Refunds and Returns Policy applies to purchases made through kressroboticmowers.ie.
We handle cancellations, returns, refunds, damaged goods, faulty goods and warranty claims transparently and in accordance with Irish and EU consumer law. Nothing in this policy affects your statutory consumer rights.
kressroboticmowers.ie is operated by International Systems and Equipment Limited.
| Business Information | Details |
|---|---|
| Company Name | International Systems and Equipment Limited |
| Company Number | 44199 |
| VAT Number | IE9Y26609J |
| Returns Address | Unit 6, Hebron Industrial Estate, Kilkenny, Ireland, R95 W8WH |
| Phone | 056 77 21125 |
| hello@kressroboticmowers.ie |
Quick Returns Overview
| Policy Element | Policy |
|---|---|
| Change-of-mind cancellation window | 14 calendar days from the day you receive the goods |
| Return deadline after cancellation | 14 calendar days from the day you notify us of cancellation |
| Condition for change-of-mind returns | Unused, uninstalled, complete and returned with original packaging and accessories |
| Restocking fee | €0.00 — we do not charge restocking fees |
| Return shipping cost for change-of-mind returns | Paid by the customer |
| Return shipping cost for faulty, damaged, incorrect or misdescribed goods | Paid by us where the issue is verified |
| Refund processing time | Within 5 working days after we receive and inspect the returned goods |
| Refund method | Same payment method used for the original purchase, unless otherwise agreed |
1. How to Start a Return
Please contact us before sending any item back. This helps us identify your order, confirm the correct return process and avoid delays.
Email: hello@kressroboticmowers.ie
Phone: 056 77 21125
Returns Address: International Systems and Equipment Limited, Unit 6, Hebron Industrial Estate, Kilkenny, Ireland, R95 W8WH
Please include the following information where available:
- Order number
- Full name
- Contact details
- Product name
- Product serial number, if applicable
- Reason for return
- Photographs or videos, if the item is damaged, faulty, incomplete or incorrect
Goods should not be returned without first contacting us, as unauthorised returns may be delayed or may not contain enough information for us to process them correctly.
2. Change-of-Mind Returns for Online Purchases
If you are a consumer purchasing online, you have the right to cancel your order without giving a reason within 14 calendar days from the day you, or a person nominated by you, receive the goods.
To cancel, you must clearly inform us within the 14-day cancellation period by email or phone.
After you notify us that you wish to cancel, you must return the goods to us within a further 14 calendar days.
This change-of-mind cancellation right applies to online consumer purchases. It does not apply to every type of product or service. Please see the “Non-Returnable Items and Exceptions” section below.
3. Condition of Goods for Change-of-Mind Returns
For a full refund on a change-of-mind return, goods must be returned in a resaleable condition.
Returned goods must be:
- Unused
- Uninstalled
- Not operated outdoors
- Not damaged
- Not altered
- Complete with all original parts and accessories
- Returned with manuals, chargers, docking stations, cables, boundary wire, pegs, safety labels, serial-number labels and any other included items
- Returned in the original manufacturer packaging where reasonably possible
- Packaged securely for return transport
You may inspect the goods in the same way you would reasonably inspect them in a physical shop.
If goods have been used, installed, configured, registered to an app, damaged, returned incomplete or handled beyond what is necessary to establish their nature, characteristics and functioning, we may reduce the refund to reflect the reduction in value.
4. Return Shipping Costs and Fees
For change-of-mind returns, you are responsible for arranging and paying the return shipping cost.
We recommend using a tracked and insured courier service, especially for high-value items such as robotic mowers, docking stations, batteries, chargers and electronic accessories.
We are not responsible for change-of-mind return items that are lost or damaged in return transit before they reach us.
We do not charge restocking fees, processing fees or administration fees for valid change-of-mind returns.
5. Original Delivery Charges
If you cancel and return your full order under your online cancellation right, we will refund the original standard delivery charge where required by law.
If you selected a premium, express, oversized, special-delivery or non-standard delivery option, we will only refund the cost of our standard delivery option.
If you return only part of an order, original delivery charges may not be refundable unless required by law or unless the item is faulty, damaged, incorrect or misdescribed.
6. Faulty, Damaged, Incorrect or Misdescribed Goods
If goods arrive faulty, damaged, incomplete, incorrect or not as described, please contact us as soon as possible.
We ask that visible delivery damage or missing items are reported within 48 hours of delivery where possible, as this helps us investigate the issue with the courier. However, this 48-hour request does not remove or limit your statutory consumer rights.
Where goods are verified as faulty, damaged on arrival, incorrect or misdescribed, your statutory consumer rights are fully protected.
Depending on the circumstances and timeframe, you may be entitled to one or more of the following remedies:
- Repair
- Replacement
- Price reduction
- Refund
For verified faulty, damaged, incorrect or misdescribed goods, we will cover reasonable return shipping costs. We may provide a prepaid return label or reimburse reasonable return courier costs after receiving a valid postage receipt.
Please retain the goods, original packaging, accessories, manuals and proof of purchase while the issue is being assessed.
7. Non-Returnable Items and Exceptions
Some goods and services cannot be cancelled or returned for change-of-mind reasons.
This may include:
- Products made to your exact specifications
- Clearly personalised products
- Goods that have been inseparably mixed with other items after delivery
- Sealed software, subscription codes or digital activations that have been unsealed, downloaded, activated or registered
- Services, including installation, setup, commissioning, diagnostics, site assessments or field repairs, that have been fully performed with your prior agreement and acknowledgement that your cancellation right will be lost once the service has been completed
Special-order items may be subject to cancellation restrictions where they are custom-made, personalised, sourced specifically to your requirements or otherwise fall within a legal exception. We will make any such restriction clear before accepting the order where applicable.
This section does not affect your rights where goods are faulty, damaged, incorrect or not as described.
8. Refund Processing and Timelines
Approved refunds will be issued to the same payment method used for the original purchase, unless otherwise agreed.
We do not issue refunds to unrelated third parties.
For change-of-mind returns, we may wait until we have received the goods back, or until you provide evidence that the goods have been returned, before processing the refund.
Once your return arrives at our facility and passes inspection, we will process approved refunds within 5 working days.
Your bank, card issuer or payment provider may take additional time to make the refund visible on your statement.
9. Exchanges and Replacement Items
Where appropriate, we may offer an exchange or replacement instead of a refund.
Replacement items are subject to stock availability. If a suitable replacement is not available, we will offer another appropriate remedy in accordance with your consumer rights.
10. Manufacturer Warranty Claims
Many Kress robotic lawn mowers, accessories and related products include a manufacturer warranty.
Manufacturer warranty terms vary by product, model and manufacturer. A manufacturer warranty is in addition to, and does not replace, your statutory consumer rights.
Warranty claims may require:
- Proof of purchase
- Product serial number
- Photographs or videos of the issue
- Evidence that the product has been used, installed, maintained and stored in accordance with manufacturer instructions
Manufacturer warranties may exclude damage or faults caused by:
- Physical impact
- Misuse or neglect
- Unauthorised repair or modification
- Incorrect installation
- Water damage outside manufacturer specifications
- Lightning strikes or power surges
- Failure to follow maintenance instructions
- Use outside the product’s intended purpose
We will help direct valid warranty claims through the appropriate process where applicable.
11. Items Purchased From Other Sellers
This policy applies only to purchases completed directly through kressroboticmowers.ie.
If you purchased a Kress product from another retailer, dealer, landscaping contractor, marketplace or third-party seller, please contact that seller directly for return, refund or warranty support.
12. Returning High-Value or Large Items
Robotic mowers, docking stations, batteries and other large or high-value items must be securely packaged for return.
Where possible, please use the original packaging and protective inserts. If the original packaging is unavailable, the item must be packed safely and securely to prevent damage in transit.
For change-of-mind returns, damage caused by inadequate return packaging may reduce the refund amount.
For faulty, damaged, incorrect or misdescribed goods, we will advise you on the appropriate return method.
13. Contact Us
For cancellations, returns, refunds, faulty goods, damaged deliveries, incorrect items or warranty support, please contact us:
Company: International Systems and Equipment Limited
Address: Unit 6, Hebron Industrial Estate, Kilkenny, Ireland, R95 W8WH
Phone: 056 77 21125
Email: hello@kressroboticmowers.ie
We aim to handle all return and refund requests fairly, clearly and as quickly as reasonably possible.