Last updated: 18 June 2026
These Terms and Conditions apply to the use of kressroboticmowers.ie and to all purchases, enquiries, quotations, services and orders made through this website.
By accessing this website, browsing our products, submitting an enquiry, placing an order, booking a service, or using our website, you agree to these Terms and Conditions. Please read them carefully before placing an order.
Nothing in these Terms and Conditions affects your statutory rights under Irish or EU consumer law.
1. About Us
kressroboticmowers.ie is operated by International Systems and Equipment Limited, an Irish company based in Kilkenny, Ireland.
We sell Kress robotic lawn mowers, robotic mower accessories, related garden machinery products, spare parts and associated services in Ireland.
| Business Information | Details |
|---|---|
| Website | kressroboticmowers.ie |
| Company Name | International Systems and Equipment Limited |
| Company Number | 44199 |
| VAT Number | IE9Y26609J |
| Trading Address | Unit 6, Hebron Industrial Estate, Kilkenny, Ireland, R95 W8WH |
| Phone | 056 77 21125 |
| hello@kressroboticmowers.ie |
We sell products to customers throughout Ireland.
Certain services, including installation, site assessment, commissioning, setup, repair, servicing and after-sales support, are only available in selected areas and are subject to site suitability, inspection, scheduling, technician availability and written confirmation by us.
2. Our Relationship With Kress
kressroboticmowers.ie is operated by International Systems and Equipment Limited. We sell Kress robotic mowers and related products in Ireland.
Unless expressly stated otherwise, we are not the manufacturer of Kress products. Product names, brand names, logos, images and trademarks belong to their respective owners and are used only to identify the products we sell or service.
Any claim that we are an authorised dealer, approved retailer, service partner or official representative will only be made where that relationship is accurate and can be verified.
3. Product Information
We make reasonable efforts to ensure that all product descriptions, titles, images, specifications, prices, availability information, stock status, delivery information, compatibility details, promotional information and service descriptions shown on this website are accurate, complete and up to date.
However, product information may occasionally contain errors or may change due to manufacturer updates, supplier changes, technical updates, stock movements or website updates.
Product images are provided for illustration purposes only. Actual products may vary slightly in colour, packaging, finish, included accessories, model year, design or appearance. Where a product includes specific accessories, chargers, batteries, installation items, software, subscriptions or other included components, these will be described on the relevant product page where applicable.
We do not intentionally advertise unavailable, misleading or inaccurate offers. If we become aware that information on this website, in an advertisement, or in a product listing is inaccurate, we will correct it as soon as reasonably possible.
4. Product Suitability and Robotic Mower Performance
Robotic mower performance and suitability depend on many property-specific and environmental factors. We do not guarantee that a robotic mower will be suitable for every garden unless suitability has been specifically assessed and confirmed by us in writing.
Factors that may affect suitability or performance include, but are not limited to:
- Garden size, shape and lawn layout
- Grass type and growth rate
- Slopes, uneven ground and drainage
- Obstacles, trees, buildings, walls, hedges and narrow passages
- Boundary conditions
- Satellite, RTK, GPS, radio, Wi-Fi or mobile signal coverage
- Installation quality and mowing schedule
- Weather and ground conditions
- Power availability
- User maintenance and correct operation
Any product comparisons, capacity indications, cutting-area guidance, recommended garden size, battery information, signal coverage information or suitability guidance is provided as general guidance only. It should not be treated as a guarantee that a product will be suitable for every property, garden, layout or use case.
5. Pricing, VAT and Total Charges
All prices are displayed in euro (€). Unless otherwise stated, prices include Irish VAT where applicable.
Before you place an order, the checkout page will show the product price, applicable VAT, delivery charges and the total amount payable. You should carefully review the checkout page before completing payment.
We reserve the right to change prices, offers, promotions, delivery charges and product availability at any time. Price changes will not affect orders that have already been accepted by us.
If a pricing error, stock error, product description error, promotional error or technical error is obvious and could reasonably have been recognised as an error, we reserve the right to cancel the order and refund any payment received in full.
6. Promotions, Discounts and Offers
From time to time, we may offer promotions, discounts, bundles, special pricing, free delivery offers or other limited-time offers.
Promotions are subject to availability and may be withdrawn or amended at any time unless otherwise stated. Promotional prices apply only during the advertised promotional period and only to eligible products.
Promotions cannot be combined with other offers, discount codes, trade pricing, finance offers or special-order pricing unless expressly stated.
Any promotional claim made on this website will be presented clearly, including relevant conditions, exclusions, limitations and expiry information where applicable.
7. Stock and Availability
Stock and availability information shown on this website is provided in good faith and is updated regularly. However, stock availability can change quickly and is not guaranteed until your order has been accepted and processed.
Some products may be available only by pre-order, back-order, supplier order, special order or installation-related supply. Where we are aware that a product is not immediately available, we will make this clear on the website or contact you after the order is placed.
If a product is unavailable after you place an order, we will contact you as soon as reasonably possible to offer one or more of the following:
- An alternative product
- An estimated availability date
- A partial shipment, where appropriate
- Cancellation of the unavailable item
- Cancellation of the order and a full refund
We will not take payment for goods we know cannot be supplied without clearly informing you of the situation.
8. Orders and Contract Formation
When you place an order through our website, you are making an offer to purchase the goods or services in your basket.
After placing an order, you will receive an order acknowledgement email. This confirms that we have received your order. A contract is formed only when we accept and process your order.
We reserve the right to refuse, cancel or amend an order where:
- The product is unavailable
- Payment is not authorised
- There is an error in the price, product description, availability or delivery information
- Delivery is not possible to the address provided
- The order appears fraudulent, suspicious or unauthorised
- The product or service appears unsuitable for the intended use notified to us
- Installation or service cannot safely or reasonably be provided
- The order breaches these Terms and Conditions
If we cancel an order after payment has been taken, we will refund the full amount paid for the cancelled item or order.
9. Payment
You must ensure that all billing, delivery, contact and payment information provided is accurate and complete.
The payment methods available for your order will be displayed at checkout before you complete payment. We only display payment methods that are available through our checkout at the time of purchase.
We do not store full payment card details on our website. Payments are processed securely by third-party payment providers.
Your order may be subject to fraud prevention checks, payment authorisation, identity verification or additional confirmation where reasonably required.
If payment is declined, unauthorised, reversed, disputed or suspected to be fraudulent, we may cancel or suspend the order until the issue is resolved.
10. Delivery Area
We deliver products within Ireland.
At present, delivery is not available outside Ireland unless expressly agreed by us in writing before the order is accepted.
Some large, heavy, bulky, hazardous, high-value, restricted, special-order or installation-related products may have limited delivery availability or may require alternative delivery arrangements.
Where a product cannot be delivered to your address, we will inform you before processing the order or as soon as reasonably possible after receiving the order.
11. Shipping and Delivery Charges
The applicable delivery charge will be shown clearly at checkout before payment is completed.
Our standard delivery charges are:
| Order Value | Standard Delivery Charge |
|---|---|
| Over €75 | Free shipping |
| €75 or less | €8.00 flat rate |
Delivery charges may vary for large, heavy, bulky, special-order, palletised, remote-location or installation-related items. Where additional delivery charges apply, these will be shown at checkout or confirmed with you before the order is processed.
12. Dispatch and Delivery Times
Our standard dispatch time is usually 1–3 working days, subject to stock availability, order processing, payment approval and courier collection.
Estimated delivery within Ireland is usually 1–5 working days after dispatch.
Delivery times are estimates only and are not guaranteed unless we have expressly agreed to a guaranteed delivery service in writing.
Delivery may be affected by courier delays, supplier delays, public holidays, extreme weather, incorrect address details, access restrictions or circumstances outside our reasonable control.
If we become aware of a significant delivery delay, we will contact you using the details provided with your order.
13. Delivery Issues
Please inspect your order as soon as possible after delivery.
If your order is damaged, incomplete, incorrect or has not arrived within a reasonable time, please contact us immediately using the details in the Contact Us section below.
Where goods are visibly damaged on delivery, please keep the packaging and provide photographs where possible, as this may be required for courier investigation.
Risk in the goods passes to you when the goods are delivered to you or to a person nominated by you. Ownership of the goods passes to you when we have received full payment.
14. Click and Collect / Collection
Where collection is available, collection details, opening hours and availability will be confirmed by us by email or phone.
You must provide proof of purchase, order confirmation and valid identification before goods are released.
Goods should not be collected until we have specifically confirmed that your order is ready for collection.
15. Installation Services
Where installation services are offered, installation is subject to garden suitability, site access, ground conditions, signal coverage, power availability, safety considerations, product suitability, weather conditions and technician availability.
You are responsible for ensuring safe and reasonable access to the property and for informing us before installation of any underground cables, pipes, irrigation systems, hidden hazards, restricted areas or site-specific risks.
If installation cannot proceed due to unsuitable site conditions, lack of access, inaccurate information, unsafe conditions or other issues outside our control, additional call-out charges or rescheduling charges may apply. We will explain any applicable charge before carrying out chargeable work.
Installation does not guarantee that the product will perform perfectly in every condition. Robotic mower performance may still be affected by weather, signal interference, garden changes, user settings, maintenance, lawn growth and other external factors.
16. Site Assessments and Advice
Any site assessment, recommendation, quotation or product advice is based on the information available to us at the time.
If site conditions change, if information provided to us is incomplete or inaccurate, or if hidden site issues are discovered, our recommendations may change.
We are not responsible for unsuitable product selection where the customer has provided incomplete, inaccurate or misleading information.
17. Consumer Right to Cancel Online Orders
If you are a consumer purchasing online, you have the right to cancel your order within 14 days from the day you receive the goods, without giving a reason.
To cancel, you must clearly inform us within the 14-day cancellation period by emailing or calling us:
Email: hello@kressroboticmowers.ie
Phone: 056 77 21125
After cancelling, you must return the goods to us within 14 days of notifying us of the cancellation.
Returned goods must be unused, complete, in resaleable condition and returned with all original packaging, manuals, cables, chargers, parts, accessories, safety labels, serial-number labels and proof of purchase.
You are responsible for taking reasonable care of the goods while they are in your possession.
18. Return Shipping Costs for Change-of-Mind Returns
For change-of-mind returns, you are responsible for the cost of returning the goods to us.
We do not charge restocking fees for standard change-of-mind returns, provided the goods are returned in accordance with these Terms and Conditions.
We strongly recommend using a tracked and insured delivery service, particularly for high-value items, as we are not responsible for returned items lost or damaged in transit.
19. Exceptions to Cancellation Rights
Your cancellation rights do not apply to certain goods or services, including:
- Products made to your exact specifications or clearly personalised
- Special-order items ordered specifically for you
- Goods that have been inseparably mixed with other items after delivery
- Digital content or software where cancellation rights have been affected by download, activation, registration or use
- Services, including installation, setup or commissioning, that have been fully performed with your prior agreement and acknowledgement that your cancellation rights will be lost once the service is completed
This section does not affect your rights where goods are faulty, damaged, incorrect or not as described.
20. Returns Process
To request a return, please contact us before sending any goods back.
Email: hello@kressroboticmowers.ie
Phone: 056 77 21125
Returns Address: International Systems and Equipment Limited, Unit 6, Hebron Industrial Estate, Kilkenny, Ireland, R95 W8WH
Please include:
- Your order number
- Your name
- Your contact details
- The item being returned
- The reason for return
- Photographs, where relevant
Goods must be securely packaged for return.
21. Refunds
For valid returns, we will refund the price paid for the returned goods and, where required by law, the standard original delivery charge.
Approved refunds will be processed within 5 working days after the returned goods arrive back at our facility and pass inspection.
Refunds will be made using the same payment method used for the original purchase unless otherwise agreed.
We reserve the right to reduce your refund where the returned goods have been handled beyond what is necessary to establish their nature, characteristics and functioning, resulting in diminished value.
Refund completion times may vary depending on your bank, card issuer or payment provider.
22. Faulty, Damaged, Incorrect or Misdescribed Goods
If goods arrive faulty, damaged, not as described, incomplete or incorrect, please contact us immediately.
Your statutory consumer rights under Irish and EU consumer law are fully protected.
Depending on the specific circumstances and timeline, you may be entitled to a repair, replacement, price reduction or refund.
We will cover reasonable return shipping costs for goods that are verified as faulty, incorrect, damaged on arrival or otherwise not in conformity with the contract.
Please retain the product, original packaging, accessories and proof of purchase while the issue is being assessed.
23. Manufacturer Warranties
Many products include a manufacturer’s warranty. Warranty terms vary by product, model and manufacturer.
A manufacturer warranty is in addition to, and does not replace, your statutory consumer rights.
Warranty claims may require proof of purchase, product serial number and compliance with manufacturer instructions.
Damage caused by misuse, neglect, unauthorised repair, incorrect installation, accidental impact, water damage outside manufacturer specifications, unsuitable use, software tampering or lack of maintenance may not be covered by manufacturer warranty.
24. Product Use and Safety
You are responsible for reading and following all product manuals, safety instructions, installation guides and manufacturer warnings.
Robotic mowers and garden machinery can present serious safety risks if used incorrectly.
You are responsible for ensuring that children, pets, visitors and third parties are kept at a safe distance when robotic mowers or machinery are in operation.
We accept no liability for damage, injury or loss caused by deliberate misuse, unsafe operation, failure to follow manufacturer instructions, unauthorised repair or unauthorised modification.
25. Repairs, Servicing and Replacement Parts
Where repair, servicing, diagnostics or replacement parts are offered, availability depends on manufacturer support, parts availability and technician scheduling.
Diagnostic fees, labour charges, collection charges and parts charges may apply.
We will inform you of applicable charges before any chargeable work is carried out.
Repair estimates are not binding guarantees unless confirmed by us in writing.
26. Accuracy of Website, Advertising and Product Listings
We aim to ensure that information shown on our website, product pages, Google Shopping listings, search listings, advertisements and promotional materials is accurate, honest, transparent and not misleading.
If there is any discrepancy between an external advertisement and the final product page or checkout page, the information shown on the product page and checkout page at the time of purchase will apply.
If an advertised product, price, promotion, delivery term or offer is incorrect, unavailable or displayed in error, we will correct the issue as soon as reasonably possible.
If you believe any information on our website or in our advertising is inaccurate, please contact us immediately so we can review and correct it where necessary.
27. Customer Reviews and Third-Party Content
Customer reviews, ratings, testimonials, third-party links, videos or external content displayed on this website reflect the views of the relevant author and do not necessarily represent our own views.
We reserve the right to moderate or remove content that is unlawful, offensive, fraudulent, misleading, irrelevant, abusive or spam.
We do not knowingly publish fake reviews or misleading testimonials.
28. Website Availability and Technical Accuracy
We aim to keep this website securely available and functioning correctly. However, we do not guarantee uninterrupted or error-free access.
We may suspend or restrict the website for maintenance, security updates, technical updates or business reasons.
If a technical error affects pricing, stock status, checkout, product information or order processing, we reserve the right to correct the error and contact affected customers where necessary.
29. Use of Website
You agree not to misuse this website.
Unauthorised access, introducing malicious code, attempting to interfere with website security, scraping data unlawfully, overloading our systems or using the site for fraudulent purposes is prohibited.
We may suspend access, cancel orders and report unlawful behaviour to the relevant authorities where appropriate.
30. Website Content and Intellectual Property
All content on this website, including text, product information, images, graphics, logos, icons, layout, design and code, is owned by us, the manufacturer, the relevant rights holder, or used under licence.
You may not reproduce, distribute, modify, copy, scrape, republish or commercially exploit website content without our written permission.
Product names, brand names, logos and trademarks remain the property of their respective owners.
31. Privacy and Cookies
Your personal data is handled in accordance with our Privacy Policy and Cookie Policy.
These documents explain what personal data we collect, why we collect it, how we use it, how long we keep it and the rights available to you.
By using this website, you acknowledge that you have had the opportunity to read our Privacy Policy and Cookie Policy.
32. Limitation of Liability
Nothing in these Terms and Conditions limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or breach of statutory consumer rights.
Subject to this, we are not liable for indirect, consequential or business losses, including loss of profit, loss of revenue, loss of data, loss of opportunity or business interruption.
We accept no liability for losses caused by your failure to follow product manuals, safety instructions, manufacturer guidance or our reasonable instructions.
33. Events Outside Our Control
We are not responsible for delays or failures to perform our obligations caused by events outside our reasonable control.
This includes severe weather, supplier disruption, courier delays, power outages, cyber incidents, government restrictions, transport strikes, labour disputes, pandemics, natural disasters or other circumstances beyond our reasonable control.
We will take reasonable steps to minimise the impact of such events on your order.
34. Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes in our business, legal requirements, payment processes, delivery arrangements, product ranges, services or advertising platform requirements.
The version published on this website at the time you complete your checkout will apply to your order.
35. Contact Us
If you have any questions about your order, billing, delivery, returns, refunds, products, services or these Terms and Conditions, please contact us:
Company: International Systems and Equipment Limited
Address: Unit 6, Hebron Industrial Estate, Kilkenny, Ireland, R95 W8WH
Phone: 056 77 21125
Email: hello@kressroboticmowers.ie
36. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of Ireland.
If you are a consumer, you may bring proceedings in the Irish courts or in the courts of the EU member state where you reside.
If you are a business customer, the courts of Ireland will have exclusive jurisdiction.