Last updated: 18 June 2026
This Privacy Policy explains how kressroboticmowers.ie collects, uses, stores and protects personal data when you visit our website, contact us, place an order, request a quotation, book a service, subscribe to marketing, or interact with us online.
We process personal data in accordance with applicable Irish and EU data protection law, including the General Data Protection Regulation, the Data Protection Act 2018 and applicable ePrivacy rules.
kressroboticmowers.ie is operated by International Systems and Equipment Limited.
1. Who We Are
For the purposes of data protection law, the data controller is:
| Business Information | Details |
|---|---|
| Company Name | International Systems and Equipment Limited |
| Company Number | 44199 |
| VAT Number | IE9Y26609J |
| Address | Unit 6, Hebron Industrial Estate, Kilkenny, Ireland, R95 W8WH |
| Phone | 056 77 21125 |
| hello@kressroboticmowers.ie | |
| Website | kressroboticmowers.ie |
If you have any questions about this Privacy Policy or how we handle personal data, please contact us using the details above.
2. Personal Data We Collect
We may collect and process the following types of personal data.
Order and account information
When you place an order, request a quotation, create an account or contact us about a product, we may collect:
- Name
- Billing address
- Delivery address
- Eircode
- Email address
- Phone number
- Order details
- Product details
- Payment status
- Delivery information
- Invoice and transaction records
- VAT or business details, where relevant
Payment information
Payments are processed securely by third-party payment providers. We do not store full payment card numbers on our website.
We may receive limited payment-related information, such as:
- Payment confirmation
- Payment method type
- Transaction reference
- Fraud-prevention status
- Refund status
Customer service and communication information
When you contact us by email, phone, website form, social media or other communication channels, we may collect:
- Your name and contact details
- The content of your message
- Order number or product reference
- Photographs, videos or documents you send to us
- Service, repair, warranty or installation information
- Records of our response and follow-up actions
Installation, service and warranty information
Where you request installation, servicing, repairs, diagnostics, site assessment or warranty support, we may collect information required to provide the service, including:
- Property access details
- Garden or site information
- Product serial numbers
- Product usage details
- Fault descriptions
- Photographs or videos of the product or site
- Appointment and scheduling details
- Technician notes
We only collect information that is reasonably necessary to assess suitability, provide support, complete the service, fulfil warranty obligations, or maintain accurate service records.
Website and technical information
When you visit our website, we may collect technical and usage information, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Approximate location based on IP address
- Pages visited
- Products viewed
- Referring website or search engine
- Date and time of visit
- Cookie identifiers
- Analytics and advertising interaction data
This information helps us operate, secure, improve and measure the performance of our website.
3. How We Collect Personal Data
We collect personal data when you:
- Visit our website
- Place an order
- Create an account
- Add items to your cart
- Complete checkout
- Contact us by email, phone or website form
- Request a quotation
- Book installation, servicing, diagnostics or repair
- Subscribe to marketing
- Leave a review
- Interact with our adverts or social media pages
- Use cookies or similar technologies on our website
We may also receive limited personal data from service providers, including payment processors, couriers, analytics providers, advertising platforms, fraud-prevention services and website hosting providers.
4. Why We Use Your Personal Data
We use personal data for the following purposes:
- To process and fulfil orders
- To take and confirm payment
- To issue invoices and receipts
- To deliver products
- To provide tracking and delivery updates
- To process returns, refunds and cancellations
- To provide customer support
- To respond to enquiries
- To assess product suitability
- To arrange installation, servicing, repair or diagnostics
- To manage warranty claims
- To detect and prevent fraud, abuse or unauthorised transactions
- To keep business and accounting records
- To comply with legal, tax and regulatory obligations
- To operate, secure and maintain our website
- To improve website performance and customer experience
- To measure marketing and advertising performance
- To send marketing communications where permitted by law
- To manage reviews, feedback and customer communications
We do not sell personal data.
5. Legal Bases for Processing Personal Data
We rely on different legal bases depending on why we process your personal data.
| Purpose | Legal Basis |
|---|---|
| Processing and fulfilling orders | Contract |
| Taking payment and issuing invoices | Contract and legal obligation |
| Delivering goods | Contract |
| Processing returns, refunds and cancellations | Contract and legal obligation |
| Customer support | Contract and legitimate interests |
| Installation, repair, servicing and warranty support | Contract and legitimate interests |
| Fraud prevention and website security | Legitimate interests |
| Accounting, tax and legal record keeping | Legal obligation |
| Responding to legal claims or disputes | Legitimate interests and legal obligation |
| Website analytics | Consent where required, or legitimate interests where permitted |
| Advertising cookies and remarketing | Consent |
| Email marketing | Consent or legitimate interests where permitted by law |
| Service updates about existing orders | Contract or legitimate interests |
Where we rely on legitimate interests, we only do so where our interests are not overridden by your data protection rights.
Where we rely on consent, you may withdraw consent at any time.
6. Payment Processing
Payments made through our website are processed by secure third-party payment providers.
We do not store full card details on our website. Payment providers may process your payment data in accordance with their own privacy notices and security standards.
We may use payment and fraud-prevention information to verify transactions, prevent unauthorised payments, process refunds and resolve disputes.
7. Delivery and Courier Services
To deliver your order, we may share necessary delivery information with couriers, freight providers or delivery partners.
This may include:
- Name
- Delivery address
- Eircode
- Phone number
- Email address
- Order reference
- Delivery instructions
Couriers may use this information to deliver your order, provide tracking updates, contact you about delivery and manage delivery exceptions.
8. Installation, Repair and Service Providers
Where you request installation, setup, diagnostics, repair, servicing or site assessment, we may share necessary details with technicians, service partners or manufacturer support teams.
This may include:
- Name and contact details
- Address or service location
- Product details
- Serial number
- Fault description
- Photographs or videos supplied by you
- Appointment details
- Site access information
We only share information needed to provide the relevant service.
9. Manufacturer and Warranty Support
Where a product warranty claim, technical support issue, repair claim or manufacturer assessment is required, we may share relevant information with the product manufacturer, distributor or authorised service network.
This may include your proof of purchase, product serial number, issue description, photographs, videos and service history.
This is necessary to assess warranty eligibility, provide technical support, arrange repair or replacement, and comply with manufacturer warranty procedures.
10. Marketing Communications
We may send you marketing emails about products, offers, services or updates where you have consented to receive them or where we are otherwise permitted to do so by law.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at:
We may still send non-marketing service messages relating to your order, delivery, payment, refund, repair, warranty claim or account.
11. Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate properly, improve performance, remember preferences, analyse website use and support advertising.
Cookies may be used for:
- Website functionality
- Cart and checkout operation
- Account login
- Security
- Analytics
- Advertising measurement
- Remarketing
- Consent management
Where required by law, non-essential cookies will only be used with your consent.
You can manage cookie preferences through our cookie banner or through your browser settings.
For more detail, please see our Cookie Policy.
12. Analytics and Advertising
We may use analytics and advertising tools to understand how visitors use our website and to measure the effectiveness of our marketing.
These tools may include services provided by companies such as Google, Meta or other advertising and analytics providers.
Depending on your cookie choices, these services may collect information such as pages visited, products viewed, device information, approximate location, referral source, advertisement interactions and purchase events.
Advertising cookies and similar technologies will only be used where required consent has been obtained.
13. Who We Share Personal Data With
We may share personal data with trusted third parties where necessary to operate our business, fulfil orders, provide services or comply with the law.
These may include:
- Payment processors
- Banks and financial service providers
- Couriers and freight providers
- Website hosting providers
- IT and security providers
- Email and communication providers
- Analytics providers
- Advertising platforms
- Accountants and professional advisers
- Manufacturers, distributors and warranty support providers
- Installation, repair or service technicians
- Fraud-prevention providers
- Legal, regulatory, tax or law-enforcement authorities where required
We only share personal data where there is a valid reason to do so and only to the extent necessary.
14. International Transfers
Some service providers may process personal data outside the European Economic Area.
Where personal data is transferred outside the EEA, we will take steps designed to ensure that appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, contractual protections or other lawful transfer mechanisms.
15. How Long We Keep Personal Data
We keep personal data only for as long as necessary for the purposes for which it was collected.
Typical retention periods include:
| Data Type | Typical Retention Period |
|---|---|
| Order, invoice and transaction records | Up to 6 years or longer where required by tax/accounting law |
| Customer service messages | As long as needed to resolve the issue and maintain business records |
| Returns and refund records | As long as needed for accounting, legal and consumer-rights purposes |
| Warranty and repair records | For the warranty period and a reasonable period afterwards |
| Marketing data | Until you unsubscribe or withdraw consent |
| Cookie consent records | For the period required to demonstrate consent choices |
| Website security logs | For a limited period unless needed to investigate fraud, abuse or security issues |
We may keep data longer where required to comply with legal obligations, resolve disputes, prevent fraud, enforce agreements or establish, exercise or defend legal claims.
16. How We Protect Personal Data
We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
These measures may include:
- Secure website connections
- Access controls
- Password protection
- Payment processing through secure third-party providers
- Limited staff access to personal data
- Data minimisation
- Security monitoring
- Regular review of systems and service providers
No website or online system can be guaranteed to be completely secure, but we take reasonable steps to protect the information we process.
17. Your Data Protection Rights
Subject to applicable law, you may have the right to:
- Access your personal data
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Restrict how we process your data
- Object to certain processing
- Request data portability
- Withdraw consent where processing is based on consent
- Object to direct marketing at any time
- Lodge a complaint with the Data Protection Commission
To exercise your rights, please contact us at:
We may need to verify your identity before responding to a rights request.
18. Complaints
If you are unhappy with how we handle your personal data, please contact us first so we can try to resolve the issue.
You also have the right to lodge a complaint with the Irish Data Protection Commission.
Data Protection Commission
Website: dataprotection.ie
Contact page: dataprotection.ie/en/contact/how-contact-us
19. Children’s Privacy
Our website and products are not intended for purchase by children.
We do not knowingly collect personal data from children for ecommerce purposes. If you believe a child has provided personal data to us, please contact us so we can review and delete it where appropriate.
20. Third-Party Links
Our website may contain links to third-party websites, including manufacturer websites, payment providers, social media platforms, courier tracking pages or external resources.
We are not responsible for the privacy practices, content or security of third-party websites. You should read the privacy policy of any third-party website you visit.
21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, legal obligations, ecommerce operations, advertising tools or data protection practices.
The latest version will be published on this page with the updated date.
22. Contact Us
If you have questions about this Privacy Policy or how we use personal data, please contact us:
Company: International Systems and Equipment Limited
Address: Unit 6, Hebron Industrial Estate, Kilkenny, Ireland, R95 W8WH
Phone: 056 77 21125
Email: hello@kressroboticmowers.ie
Website: kressroboticmowers.ie